Adobe Max 2020


Request for International Sign Interpreters

Subject: Adobe Max – ACCESSIBILITY Request

To Whom It May Concern,

Adobe has always made a clear commitment to accessibility. As a Deaf individual, I have appreciated many of the features that enhance my ability to access your content over the years. 

I have always wanted to attend Adobe MAX Conference, however, the tickets have never been affordable for a Deaf multimedia designer like me who lives in Mumbai, India.

Thanks to, I was able to attend an info session on Adobe MAX for the members of the Deaf community and learned that this year I can access the conference for FREE! I am excited and very grateful for this opportunity.

I understand that you will be providing captioning services in English. However, I am not fluent in English and unfortunately, the sessions would still not be accessible to me. Here is where I am asking Adobe to stand by its commitment to accessibility. 

Your website states that “Adobe is dedicated to supporting accessibility” and the Adobe Max Conference FAQs state, “Adobe welcomes the participation of individuals with disabilities and will make every effort to provide reasonable accommodations to enable equitable participation at Adobe MAX.”

My understanding is that the conference is providing linguistic access to content to individuals who are not fluent in English in a certain number of languages (Japanese, German & French). I would like to request that access be given to the international Deaf population as well, via International Sign Language (this would be the most accessible for Deaf individuals around the world). I understand that this request comes a bit last minute, however, as you can imagine, the Deaf community is almost always last to receive access to information, especially when it comes to professional development and innovative projects, due to lack of access and accessibility to content.  

Thank you for taking the time to read this. I look forward to your response.

Thank you,

Bilal Chinoy

Hello Bilal,

Thank you for taking the time to reach out to us about Adobe MAX and your interest in the event.

This is the first time the conference will be all virtual and we are working hard to ensure it is a great experience for our global community and customers. We regret to inform you that unfortunately we are not able to offer sign language at this time, however we will be offering closed captions in English.  We are very sorry if this causes issues with you being able to consume the sessions. Offering American Sign Language and International Sign Language will be investigated for 2021 in collaboration with our inclusive design team.

We hope that there is other content at Adobe MAX that you are able to participate in and enjoy.

Kind Regards,


Adobe MAX Registration Team